Question 1

Delivery Time / Grocery Cycle

Accepted Answer

The delivery time depends on the cutoff time for each cycle. Delivery will be completed within a maximum of 2–3 hours.

Question 2

How do delivery windows work each cycle?

Accepted Answer

You select from the available delivery windows during checkout. Window options depend on the active cycle and your household location.

Question 3

What if I have dietary restrictions or allergens?

Accepted Answer

Household profiles support dietary tags and allergen severity settings to improve package suitability and reduce mismatch risks.

Question 4

How are savings generated?

Accepted Answer

Savings come from grouping nearby households into shared cycle volume, allowing more efficient procurement and routing.

Question 5

What happens if an item is out of stock?

Accepted Answer

Packages are curated before each cycle. If an item becomes unavailable, admins update the package before onboarding orders so customers do not receive out-of-stock alerts.

Question 6

Is support available if my order has an issue?

Accepted Answer

Yes. Use support channels from your dashboard or the public support center for delivery or billing issues.

Question 7

Do you offer alcohol or medication?

Accepted Answer

No. Easy Grocer excludes alcohol and medication from all cycle packages, add-ons, and substitutions.

Fast answers for cycles, packages, and fulfillment.

Cycles and cutoffs

Dietary and allergens

Grouping and savings

Substitutions and support

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